In this area, you will find links to knowledge base articles as well as information for setting up email accounts and FTP Services.  If you have any questions that are not answered on this page, please contact us and we will assist you in any way we can

• SMTP and POP Servers Address
   smtp.instahost.net - pop.instahost.net
   
• What are you DNS Server Name
  ns1.instahost.net - ns2.instahost.net
   
• How do I access the InstaHost Web Mail to Read my Email
  http://mail.instahost.com
   
• Why do I get "550 Relaying Denied" when I try to send an email?
  The error is caused by not allowing SMTP authentication in your email client.  Open your email account settings, and look for a box that says "My Server Requires Authentication" and check this box. Then Click OK, and try sending your message again.
   
• Why do I find the word ZSpam in the subject of my emails?
  ZSpam is our Spam marker that we place in the subject of any email message that has been flagged by our anti-spam software.  You can create a filter in Outlook "Tools/Message Wizard" to filter out all email that have the word ZSpam in the subject, and move these emails to the deleted/spam folder.
   
• What are my FTP Settings?
  Please call us to obtain your ftp settings.  It all depends on what server you are hosted on.
   
• I still seem to be getting some spam emails.  How can I stop this.
  Unfortunately not all spam email will be caught.  If you are still getting a ton of spam email, please visit www.cloudmark.com. We highly recommend their anti-spam service.
  
   

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